Need help? We’ve got you, bb!
Check out our FAQ below for answers to the most popular questions.
For feedback or anything else, you can reach us via our live chat (bottom left corner), call or text 1-833-235-5372 (1-833-BELLESA), or email us at care@bellesa.co.
Live Chat
Our pleasure gurus are ready to help you! Click the chat bubble in the bottom left of your screen to start a chat.
Chat hours: Monday-Sunday 8 AM to 9 PM EST
If a chat representative is unavailable to help you right away, send an email to care@bellesa.co. Our customer care team will get back to you asap.
Which payment methods do you accept?
You can use Visa, MasterCard or PayPal.
What will it say on my credit card statement when I place an order at Bellesa?
For your privacy and discretion, your purchase will show up as being processed by “BBoutique”. Zero details!
I’m ready to pay for my order, but I’m having trouble checking out. What do I do?
Contact us via our live chat, call 1-833-235-5372 (1-833-BELLESA) or send us an e-mail at care@bellesa.co, and we’ll be happy to guide you through step-by-step.
I’m already logged into my Bellesa account, and I want to shop on Bellesa Boutique. Do I need to create a new profile?
If you’re already a member on Bellesa, or have a customer profile on BBoutique, you’re all set to go!
I’m from Canada, but the prices on your site are in $USD. Can I convert the currency to Canadian Dollars?
All of the products at BBoutique are currently shown and charged in US Dollars. If you’re Canadian, when you place your order, your credit card will be charged the amount in $USD, which will be converted into CAD by your credit card company when it appears on your statement.
Will my credit card information be stored?
If you create an account with Bellesa and make a purchase, you can opt to check the box that will save your credit card info for future use to make checkout quick and easy for you. You can remove this credit card from your account at any time. Note: Bellesa® does not share your credit card details with any third parties. View our privacy policy here.
Can I use more than one promo code per order?
Only one promo code can be used at a time at BBoutique, bb!
Does BBoutique/Bellesa have a store I can visit?
BBoutique is exclusively online.
What’s the right way to clean my toys?
Always clean your toys before and after you play, using an antibacterial spray or antibacterial soap and warm water.
What kind of lubricant can I use with my new Bellesa® toy?
Water-based lubes are compatible with virtually every sex toy, so those are your best bet. Silicone lubricants may damage silicone toys.
I never bought a sex toy before! How do I know if I’m buying the right one for me?
Great Q. Everyone’s personal tastes are unique, so your shopping experience should be too. Please feel welcome to contact us and let our pleasure gurus guide you personally to finding the sex toy that matches your needs!
How do I know if Bellesa® toys are safe for my body?
Our toys are developed with high quality body-safe materials (like silicone). They go through rigorous testing to ensure they are safe for internal and external use.
How do I know if a toy is safe for my butt?
When a toy is made for your tush, you’ll notice it has a flared base, which is designed to make sure you don’t “lose” your toy inside you. Avoid an unnecessary trip to the ER by only using toys with a flared base for anal play.
Can I use my new toy in the shower?
Before using any toy in the shower or bath, we recommend carefully reading that toy’s use and care instructions. If your toy is “splash-proof”, then you should not take it into the bath with you. If it’s waterproof/fully submersible, then you’re safe to play in the tub as long as you want. Still not sure if it’s safe? Contact us!
Where else can I buy Bellesa® and Luvli products?
Bellesa® toys are available exclusively at BBoutique.co.
The item I want is out of stock. Can I still purchase it at a later time?
If sold out, most of our stock will be replenished ASAP. You can drop your email on the product page to be the first notified when we receive more stock. If you have a specific question about product availability, just contact us.
I love my new toy! How do I leave a review?
Just go to the product page and create a review about a product you purchased from us
How do you decide which products to carry at BBoutique.co?
Someone has to do all of this extensive sex toy product testing on your behalf! Before we add any product to BBoutique, we make sure all of our sex toys and accessories are high quality, body-safe, and most importantly, feel amazing. Plus, we love listening to what our customers have to say about our products! So please leave us a product review, or submit your feedback to care@bellesa.co.
I think my toy is broken. What do I do?
Contact us and let us know what’s happening (or not) with your toy. If your toy is still under warranty, we’ll happily ship you a replacement.
I lost the user manual for my Bellesa® toy! Can you send me another one?
Just access the PDF versions of our user manuals.
How do I charge my Bellesa Line toy?
Just near the ‘DC’ marking you’ll see a tiny hole — this is where you plug the charger in. The first time charging requires a bit of a piercing. If you’re still having trouble, shoot us an email at care@bellesa.co and we can send forward you a video that will give you a good idea of how it works.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns for health and hygiene reasons. Our policy is firm: any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
What if an item is defective?
If the item you received is defective, send us an email at care@bellesa.co with your order number and we’ll get it sorted for you ASAP. A defective product will include, but is not limited to, the following issues:
- Won’t charge
- Damage to external shell
- Won’t turn on or off
- Won’t change modes
However, if you think your item is damaged for another reason, or if you’re unhappy with your purchase and want to further discuss with us, we encourage our bbs to reach out to us directly at care@bellesa.co.
What kind of warranty does BBoutique offer?
Bellesa offers a 1-year warranty on all Bellesa line products from the original purchase date. The warranty is valid against defects that are due to faulty workmanship or materials. It does not cover damages due to improper use or any use not indicated by the toy’s user care manual. If you discover a defect and notify Bellesa during the warranty period (email: care@bellesa.co), Bellesa will, at its discretion, replace the pleasure object free of charge. If the item in question is discontinued or unavailable, Bellesa will offer a store credit or replacement item of equal value. For non-Bellesa line products, you can also send us an email at care@bellesa.co and we will point you in the right direction and ensure you are taken care of!
What if I don’t like my product?
Your satisfaction is super important to us, bb. We curate BBoutique very carefully so that we only offer products of the highest quality but of course, everyone’s bodies and preferences are different. Send us an email at care@bellesa.co, explaining the reason why your toy wasn’t what you’d hoped for and we’ll see what we can do to make it up to you.
Can I modify/cancel my order after placing it?
Orders placed on BBoutique are processed and labelled immediately, to ensure the quickest possible delivery for our customers. Once placed, orders and shipping methods cannot be modified or canceled, so check out carefully, bbs!
Discreet shipping and billing is important to me. How will my order look when it arrives?
Your discretion is our priority, bb. American orders arrive in a plain brown box, unmarked. For Canadian orders, the shipping label will read CONTAINERS PLUS, absolutely nothing about what’s inside. Shipping and billing is 100% discreet.
How much is shipping?
Standard shipping is free on all orders in the US! If you need faster delivery, at check out you will have the option to pay extra for Priority or Expedited shipping. For Canadian orders, shipping is free for orders over $150. For orders under $150, there is a $10 shipping fee.
Do you ship to P.O. Boxes?
Yep, we do. We will ensure USPS is the mail carrier for any packages being delivered to P.O boxes.
Do you ship internationally?
We are currently only shipping within North America. We were shipping internationally, but unfortunately had to hit pause on that. We apologize for the inconvenience! We’re currently working on figuring something out that will allow us to ship internationally in a way that is as seamless as possible — stay tuned for this!
Will I be charged duties if I am shipping to Canada?
We do our absolute best to ensure that you are not asked to pay duties upon delivery. Please note that any order being shipped outside of the US (including Canada) can be subject to additional costs in duties. The amount of duties are at the discretion of the destination country. We cannot control any customs or import duties applied to your package.
How can I track my order?
You can track your order progress easily by logging in to your Bellesa account and clicking on the tab that says Order History. Once your order is placed and verified, we will email you an order confirmation with your order number. We will send you a second email with the tracking details once your order has been shipped out. You don’t need to have a Bellesa account to receive this tracking email. Your tracking details will be sent to the email you provide during the checkout process. If you placed an order with us over 24 business hours ago and still haven’t received your order confirmation and/or tracking number, please contact us at care@bellesa.co.