Which payment methods do you accept?
You can use Visa, MasterCard or PayPal.
What will it say on my credit card statement when I place an order at Bellesa?
For your privacy, your purchase will show up on your statement as “BBoutique”.
I’m ready to pay for my order, but I’m having trouble checking out. What do I do?
Contact us via our live chat, call 1-833-235-5372 (1-833-BELLESA) or send us an e-mail at care@bellesa.co, and we’ll be happy to guide you through step-by-step.
How can I purchase a gift for a friend?
At checkout, after entering the billing address on your credit card, simply check the box that indicates “This is a gift”, and enter your friend’s name and shipping address in the designated fields. Your friend’s package will be sent to them with a gift invoice inside of the box.
I love my new toy! How can I leave a review on Bellesa Boutique?
We’re so glad you want to spread the word! To leave a review, first make sure you’re logged in to your account. Then find the product you’re looking for on our site, and feel free to provide your feedback to other curious pleasure-seekers to help them find the right toy for themselves!
I’m already logged into my Bellesa account, and I want to shop on Bellesa Boutique. Do I need to create a new profile?
If you’re already a member on Bellesa, or have a customer profile on Bellesa Boutique, you’re all set to go. Convenient, right?!
How can I unsubscribe from receiving newsletters from Bellesa?
Simply click the unsubscribe link located at the footer of any Bellesa newsletter. Please refer to our Privacy Policy for more details about our emails.
I’m from Canada, but the prices on your site are in $USD. Can I convert the currency to Canadian Dollars?
All of the products at Bellesa Boutique are currently shown and charged in US Dollars. If you’re Canadian, when you place your order, your credit card will be charged the amount in $USD, which will be converted into CAD by your credit card company when it appears on your statement.
Will my credit card information be stored?
If you create an account with Bellesa and make a purchase, you can opt to check the box that will save your credit card info for future use to make checkout quick and easy for you. You can remove this credit card from your account at any time. Note: Bellesa® does not share your credit card details with any third parties. View our privacy policy here.
What’s the right way to clean my toys?
Always clean your toys before and after you play using an antibacterial spray, or antibacterial soap and warm water.
What kind of lubricant can I use with my new Bellesa® toy?
Water-based lubes are compatible with virtually every sex toy, so those are your best bet. Silicone lubricants may damage silicone toys.
I never bought a sex toy before! How do I know if I’m buying the right one for me?
Great question! Everyone’s personal tastes are unique, so your shopping experience should be too! Please feel welcome to contact us and let our pleasure gurus guide you personally to finding the sex toy that matches your needs!
What toy(s) do you recommend as a first vibrator?
Congrats, bb! Losing your sex toy virginity is an exciting thing! We know that choosing your first vibe can be difficult/overwhelming. That’s why we recommend trying the Aurora or the Diosa vibrators by Bellesa®. These vibes are easy to use, look great and feel fantastic. Check out our collection of first vibrators, and our guide to using sex toys for the first time for handy, pro-tips.
How do I know if Bellesa® toys are safe for my body?
Our toys are developed with high quality body-safe materials (like silicone). They go through rigorous testing to ensure they are safe for internal and external use.
How do I know if a toy is safe for my butt?
When a toy is made for your tush (like The Tush by Luvli), you’ll notice it has a flared base, which is designed to make sure you don’t “lose” your toy inside you. Avoid an unnecessary trip to the ER by only using toys with a flared base for anal play.
Can I use my new toy in the shower?
Before using any toy in the shower or bath, we recommend carefully reading that toy’s use and care instructions. If your toy is “splash-proof”, then you should not take it into the bath with you. If it’s 100% waterproof, then you’re safe to play in the tub as long as you want. Still not sure if it’s safe? Contact us!
Where else can I buy Bellesa® and Luvli products?
Bellesa® and Luvli toys are available exclusively at bboutique.co
The item I want is out of stock. Can I still purchase it at a later time?
Our toys can be pretty popular, so sometimes we sell out! Don’t fret – most of our stock will be replenished ASAP. If you have a specific question about product availability, just contact us.
I love my new toy! How do I leave a review?
Just log in to your Bellesa account to create a review about a product you purchased from us, or create your account.
I think my toy is broken. What do I do?
Contact us and let us know what’s happening (or not) with your toy. If your toy is still under warranty, we’ll happily ship you a replacement.
I just received my new toy, but I’m not fully satisfied with it. Can I return it?
Your satisfaction is important to us! That’s why we have pleasure gurus devoted to helping you find the perfect toy for you! If something isn’t meeting your expectations with your new toy, we want to hear about it. Drop us a line at care@bellesa.co so we can find a way to help correct the situation ASAP.
Help! My toy isn’t working!
We know how frustrating that can be. Let us help get your toy buzzing again by contacting us. All Bellesa® toys are covered by a 1-year warranty.
The order I received isn’t the same as the order I placed on BBoutique. What do I do?
We’re all human, and mistakes happen. If we made an error and you received incorrect items, or were missing items in your order, please contact us and we’ll make it right.
Do you offer refunds on returned merchandise?
Due to the personal and hygienic nature of our products, we can only offer refunds on the purchase price of merchandise that is unused, unworn and unopened, within 90 days of the purchase date. If you’ve already used your item(s), contact us so that we can see how else we can help you. Please note that there are no refunds on shipping fees, except in the case that BBoutique made an error when shipping your item(s) to you.
Is there a warranty on the toys available at BBoutique?
If your product is damaged or stops working, please contact us. We offer a 1-year manufacturer’s warranty on Bellesa® products, valid for one full year after the purchase date. Products manufactured by brands other than Bellesa® are covered by their respective manufacturer’s warranty. The conditions of your toy’s warranty are detailed in the user guide included in your package. Please keep your proof of purchase to redeem the warranty.
How do I return an item to you?
To request a return or exchange for any reason, please contact us for instructions. Once we accept your request, we’ll send you a special Return Authorization (RA) number to use for you to ship your item(s) back to us. Please note that any returns received without the proper RA number will be automatically shipped back to you, in which case you would be responsible for any return shipping fees.
Are shipping fees refundable?
If we make an error and ship you the incorrect item(s), or you are missing any item(s) in your order, we will refund your shipping fees.
Do you ship to my country?
Bellesa ships worldwide! With the exception of a few countries that ban adult novelty toys, the odds are Bellesa does ship to your country quickly, discreetly and affordably!
Do you ship to PO Boxes?
Sorry, we do not currently ship to PO boxes.
How much does shipping cost?
North America: Shipping is free. On everything. The price that you see is the price that you pay, simple as that.
Internationally: We pride ourselves on being able to deliver our products worldwide with fast service and affordable rates. Shipping prices depend on the weights of the items and vary from region to region.
How long will it take to receive my package?
We offer standard ground shipping to Canada and the USA, which takes between 4-7 business days to arrive after your order has been processed (excluding statutory holidays). Internationally, orders take between 4-12 business days.
Can I get Free Shipping on my order?
Yes, yes you may. You get free shipping! You get free shipping! You all get free shipping!
How do I track my order?
Once you place your order, we’ll update your customer profile with tracking information for your package. You’ll also be sent an automated email when your package is shipped out, along with those tracking details.
How long does it take for my order to be processed and shipped?
If you place your order at Bellesa Boutique before 12 PM Eastern Time from Monday to Friday, your order will be processed and shipped out the same day. Any orders received after 12 PM EST will be shipped out the following business day. Please note that our warehouse may be closed for legal holidays. For more info, contact us.
My order status still says “processing”. How do I know when it will get shipped out?
If you placed your order more than two business days ago, contact us and we will double check to make sure that everything is running smoothly.
I NEED my toy right away! Can I get special rush shipping for my order?
If you need your goods to arrive before a certain date, contact us! We can see what we can do to help.
I’m tracking my package, but I think it got lost in the mail! What do I do?
Don’t worry! Simply contact us and we’ll do all of the dirty work to locate your parcel and get your goodies delivered to you asap.
I’m a Canadian customer. Will I be charged duties to receive my package?
We ship to our Canadian friends from Canada, so there won’t be any duties or extra fees.
Do you offer discreet shipping options?
Our orders ship discreetly in unmarked boxes. The shipping label on the box will only say BBoutique, with no mention of what lies inside the box!
I need to change the address or information on my order. How can I do that?
If your order is currently being processed, please contact us at care@bellesa.co ASAP so we can ensure your order gets to where it needs to go. To simply update your customer profile, such as your address or billing information, log in here.
Can I ship an item as a gift?
Of course you can, you thoughtful minx! At checkout, simply check the box that says: “This item is a gift” and type in your friend’s name and shipping address. When their package arrives, the packing slip inside will show the name of the considerate sender (that’s you!), and won’t include the price of the toy.