Help

Hi bb, we're here to help!

Question about your order?The care team is here to help Monday - Friday 9am - 6pm EST

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I've never bought a sex toy before! How do I know if I’m buying the right one for me?

Great Q. Everyone’s personal tastes are unique, so your shopping experience should be too. You can take our quiz to help you find a vibe or contact us through our and our pleasure gurus will personally help you find a sex toy that matches your needs!

The item I want is out of stock. Can I still purchase it at a later time?

We re-stock most of our products ASAP. If you purchase your item on pre-order your goodies will be allocated before the product is released on site! You can also drop your email on the product page to be notified when we receive more stock. If you have a specific question about product availability, just contact us.

One of the products in my order is a pre-order, the other one is in stock. How will my order ship?

Your order will ship out in full once the pre-ordered product is back in stock. We cannot split orders at BBoutique at this time.

I’m ready to pay for my order, but I’m having trouble checking out. What do I do?

and we’ll be happy to guide you through step-by-step.

I’m already logged into my Bellesa account, and I want to shop on Bellesa Boutique. Do I need to create a new profile?

If you’re already a member on Bellesa or have a customer profile on BBoutique you’re all set to go!

Warranty - What is the Bboutique Product Protection?

You can add on BBoutique Product Protection to any order! It protects your product from all damages and malfunctions for a year! If you have any issues we’ll help get you sorted right away, no need to worry about the manufacturer’s warranty.

Does BBoutique/Bellesa have a store I can visit?

BBoutique is exclusively online.

Which methods of payment are accepted?

You can use Visa, MasterCard, Amex or PayPal. We do not accept debit cards or visa gift cards.

What will it say on my credit card statement when I place an order at Bellesa?

Billing is 100% discreet. For your privacy, your purchase will show up as being processed by “BBoutique”. Zero details about the products you are purchaging!

What currency can I shop in?

All of the products on BBoutique can be shown and charged in US Dollars (USD), Canadian Dollars (CAD), Pound Sterling (GBP), and Euros (EUR). You can switch currencies through the currency drop down menu. Billing will be in the currency used to check out.

Will my credit card information be stored?

If you create an account with Bellesa and make a purchase, you can opt to check the box that will save your credit card info for future use to make checkout quick and easy for you. You can remove this credit card from your account at any time. Note: Bellesa® does not share your credit card details with any third parties. View our privacy policy here.

I was charged a Foreign Transaction Fee, what does that mean?

When you purchase BBoutique, the only charges that we take (or receive) are the price of the package you are purchasing (as shown on our order page) and any VAT or Tax that may be due depending on the country you are based in. Though we ship out of the US, BBoutique operates from Canada. Some banks and credit card issuers may charge a small “foreign transaction” fee for currency conversions or other processes involved with processing your payment.

Can I use more than one promo code per order?

Only one promo code can be used at a time at BBoutique, bb!

What’s the right way to clean my toys?

Always clean your toys before and after you play using an antibacterial spray or antibacterial soap and warm water (we recommend both!)

What kind of lubricant can I use with my new Bellesa® toy?

Water-based lubes are compatible with virtually every sex toy, so those are your best bet. Silicone lubricants may damage silicone toys.

How do I know if Bellesa® toys are safe for my body?

Our toys are developed with high quality body-safe materials (like silicone). They go through rigorous testing to ensure they are safe for internal and external use.

How do I know if a toy is safe for my butt?

When a toy is made for your tush, you’ll notice it has a flared base, which is designed to make sure you don’t “lose” your toy inside you. Avoid an unnecessary trip to the ER by only using toys with a flared base for anal play.

Can I use my new toy in the shower?

Before using any toy in the shower or bath, we recommend carefully reading that toy’s use and care instructions. If your toy is “splash-proof”, then you should not take it into the bath with you. If it’s waterproof/fully submersible, then you’re safe! Still not sure if it’s safe?

Where else can I buy Bellesa® and Luvli products?

Bellesa® toys are available exclusively at BBoutique.co.

I love my new toy! How do I leave a review?

Scroll down on the product page and select 'write a review' to give other bbs the inside scoop!

How do you decide which products to carry at BBoutique.co?

Before we add any product to BBoutique we do extensive testing to make sure all of our sex toys and accessories are high quality, body-safe, and most importantly, feel amazing. Plus, we love listening to what our customers have to say, so please leave us a product review or submit your feedback to [email protected].

How do I become a product tester?

Product testers are selected based on purchase history and engagement with our social media campaigns. We love to reward our community members with exclusive, insider perks!

I think my toy is broken. What do I do?

Contact us and let us know what’s happening (or not) with your toy. If your toy is still under warranty, we’ll happily ship you a replacement for any mechanical failure. Please include a video, this helps expedite the process for you!

I lost the user manual for my Bellesa® toy! Can you send me another one?

Just access the PDF versions of our user manuals! If a manual was not included for any non-Bellesa product we encourage you to reach out directly to the manufacturer of your toy!

How do I charge my Bellesa Line toy?

For the original Bellesa line: if you look near the base of the toy, you’ll notice a light engraving marked “DC”. The hole to plug the charging pin in is right by that and requires a bit of a piercing at first charge. The Diskreet toys are charged directly in their cases. Simply put the toy in its case, close it, and plug the micro usb charger into the back and voila!

How long does it take to charge a Bellesa line toy?

Bellesa® toys take 2 hours for a full charge.

Discreet shipping and billing is important to me. How will my order look when it arrives?

Your discretion is our priority, bb. All orders arrive in plain packaging with a shipping label that reads CONTAINERS PLUS. Billing is very discreet and will show up as BBOUTIQUE on your statement. Apple Pay is the only method of payment that will show up as Bellesa on your statement.

How much is shipping?

United States: standard shipping is free on orders over $99! Shipping is otherwise $6 on orders from $49-$98, $10 from $10-$48, and $15 if your order total is less than $10.
If you need a faster delivery you will have the option to pay extra for Priority or Expedited shipping at checkout.Canada: standard shipping is free on orders over $129! Shipping is otherwise $8 on orders from $49-$128, and $15 if your order total is less than $49.
If you need a faster delivery you will have the option to pay extra for Priority or Expedited shipping at checkout.United Kingdom: shipping is free on orders over £139! Shipping is otherwise £8 on orders from £69-138, and £15 if your total is less than £69.France & Germany: shipping is €29.EU shipping is €39.Any other international destination: shipping is $39.

Do you ship internationally?

Yep! If you're wondering about a specific country you can check out the drop down list of available countries at checkout!

Will I be charged duties if I am shipping outside the US?

Any order being shipped outside of the US (including Canada) may be subject to additional costs in duties. The amount of duties/taxes are at the discretion of the destination country. We cannot control any customs or import duties applied to your package.

I never received a confirmation email, was my order processed?

Please check your junk/spam, sometimes we end up in there! If you still don't see anything from us please shoot us a message and we'll make sure there was no typo in the email address entered.

How can I track my order?

You can track your order progress easily by logging in to your Bellesa account and clicking on the tab that says Order History. Once your order is placed and verified, we will email you an order confirmation with your order number. We will send you a second email with the tracking details once your order has been shipped out. You don’t need to have a Bellesa account to receive this tracking email. Your tracking details will be sent to the email you provide during the checkout process.

What is your return policy?

Due to the intimate nature of our products, we cannot accept returns for health and hygiene reasons. Our policy is firm: any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

What if an item is defective?

If the item you received is defective, send us a message with your order number and we’ll get it sorted for you ASAP. A defective product will include, but is not limited to, the following issues:

won't charge

damage to external shell

won’t turn on or off

won’t change modes

However, if your item is damaged in any other way, please reach out to us and let us know - we'll dig into this!

Can I modify/cancel my order after placing it?

Orders placed on BBoutique are processed and labelled immediately to ensure the quickest possible delivery for our customers. Once placed, orders and shipping methods cannot be modified or canceled, so check out carefully, bbs!

*If you still are unable to find what you are looking for, please contact us via our live chat, email or contact form.